Support
Need a hand with Firewall IP? We’re happy to help with installation, project configuration, approvals, and troubleshooting.
Contact us
Email support@firewall-ip.bot and we’ll get back to you. Please include your Slack workspace name and a description of what you’re seeing.
Common topics
- Getting started: install the app, then have a Bot Admin connect an AWS security group or GCP Cloud SQL instance to a project.
- Requesting access: run
/firewall-ip addin a DM, pick a project, and enter an IP (or leave it blank to autodetect). - Approvals: approvers receive a private DM with Approve and Reject buttons; the TTL clock starts once a request is approved.
- Expiry: access auto-expires at its TTL — re-request with
/firewall-ip addto refresh it.